Privacy Policy

Super Maids Privacy Policy Last updated: November 2025

Welcome to Super Maids! This Privacy Policy explains how Super Maids LLC (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website, book a service, or communicate with us. By using our website, submitting information, or booking a service, you agree to the collection and use of your information in accordance with this Privacy Policy. Company Information

Super Maids LLC 21555 W Glengarry Rd, New Berlin, WI 53146, United States Email: hello@callsupermaids.com Phone: 262-290-4229 Information We Collect

When you use our website or book a service, we may collect the following types of information:

Contact Information: Name, email address, phone number, and home address.
Payment Details: Processed securely through Stripe (we never store your full card information).
Service Information: Cleaning preferences, service history, scheduling details, and feedback.
Reviews and Testimonials: Comments or feedback you voluntarily provide.
Website Analytics: Data such as pages visited, time spent on site, and browser type (via Google Analytics).
Social Media: Information shared through social media platforms when interacting with our accounts or ads.

How We Use Your Information

We use the information we collect to:

Schedule, confirm, and complete your cleaning services.
Send appointment reminders, service updates, and payment confirmations.
Communicate promotions, discounts, or helpful tips (if you’ve opted in).
Request feedback and reviews to improve our service.
Improve our website, ads, and customer experience through analytics.
We never sell or rent your personal information to anyone.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Text Messaging and Communication

If you provide your phone number and opt in to text messages, you may receive SMS or MMS messages from Super Maids LLC such as appointment reminders, service updates, and occasional promotions. You can opt out at any time by replying “STOP.” For help, reply “HELP” or contact us at hello@callsupermaids.com. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

How We Protect Your Information

We take privacy and data security seriously.

Payments are processed through Stripe, an industry-standard secure payment processor.
Data access is restricted to authorized staff and contractors.
We use SSL encryption, secure data storage, and up-to-date technology to protect your data from unauthorized access.

Sharing Information with Third Parties

We only share your information when necessary to run our business or comply with the law. This includes:

Stripe: For payment processing.
Google Analytics & Facebook Pixel: For website analytics and advertising insights.
CRM / Twilio: For text messaging and service reminders.
Scheduling Software: To manage appointments efficiently.

These third parties are trusted providers that maintain their own strict privacy and security standards.

Cookies and Analytics

Our website uses cookies and analytics tools to improve your experience. Cookies help us understand which pages are visited most and how visitors interact with our site. You can disable cookies in your browser settings at any time, but certain features may not function properly without them.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and comply with legal or accounting requirements. If you would like to access, correct, or delete your personal information, please email us at hello@callsupermaids.com. We’ll review your request and respond promptly.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect or store personal information from children under the age of 13.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website. By continuing to use our services, you agree to the updated terms.

For any questions about this Privacy Policy or our services, please contact us at: hello@callsupermaids.com